The Moment of Need for Small Businesses

Written by Autobooks | May 5, 2020 9:02:00 AM

In this podcast, Derik interviews Lee Wetherington. Lee is the Director of Strategic Insights for Jack Henry. In that role he helps connect the dots between analyst reports, the day to day needs of financial institutions, and the technology teams that are building and delivering solutions

Listen here

.Lee and Derik talk about Lee’s latest article about the Moment of Need to Resolution, an opportunity for financial institutions to reclaim better customer service leveraging the digital channel.

Show notes:

Follow Lee on Twitter or LinkedIN
The latest article from Lee
Invictus a new album from Carlito Smith, designer at Autobooks
Everybody Lies: Big Data, New Data, and What the Internet Can Tell Us About Who We Really Are
Banno is the product group within Jack Henry that Lee references
Ramit Sethi is the creator of the Ultimate Guide to Personal Finance: Money Management Made Simple
Podcast on Jobs to be Done where Des Traynor from Intercom makes the comment about fighting hard to not be put into a legacy product category

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