Inside Small Business Banking
Insights and perspectives that get you up to speed on the changing landscape of small business banking.
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Transforming Digital | Growing Revenue | Gaining Perspective
Moment of Need to Resolution
Derik talks with Lee Wetherington about his latest article that defines the new "Killer Digital KPI" - Moment of Need to Resolution.
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Transforming Digital | Supporting Small Business
How Good User Experience Impacts Small Business Banking | Autobooks
While offering new capabilities to help small businesses overcome critical challenges is key to their success, banking institutions shouldn't loose sight of the importance of user ...
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Jobs-to-be-Done | Supporting Small Business | Gaining Perspective
What Makes People Switch Fintech Products? | Autobooks
How did ten interviews with small business owners help Autobooks launch a successful new feature? Find out in the latest episode of the Small Business Obsessed podcast.
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Supporting Small Business
Small Business Cash Flow Challenges and The Impact on Their Banking Relationship
Less than half (47%) of U.S. based small businesses believe their primary financial institution understands their needs. The result is high attrition with 14% stating they will ...
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Jobs-to-be-Done | Supporting Small Business | Gaining Perspective
Customer Conversations That Drive Product Strategy
Welcome to Small Business Obsessed -- a podcast by Autobooks about small business and fintech product strategy.
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Jobs-to-be-Done | Supporting Small Business
Part two: What do your small businesses want?
Our final blog in this series will detail two more types of small business owners you might have encountered within your institution and provide tips on how to speak their ...
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Jobs-to-be-Done | Supporting Small Business
What do your small businesses want?
Last week {add link to blog} we explained the methodology we use to bet on the right innovation to drive small business adoption. By identifying the situations that small ...
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Transforming Digital | Gaining Perspective
Betting on the right innovation to drive small business adoption
It’s a digital world, and financial institutions are re-calibrating their focus from the digital-first perspective needed to prepare for the change, to a customer-first approach ...
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Gaining Perspective
Getting into the business of small business banking
If there is one market that is in financial institutions’ blind spot, it’s small business. Given the 30.2 million small businesses in the United States, financial institutions are ...
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Supporting Small Business | Gaining Perspective
How to Identify Small Business Customers
If there is one market that is in financial institutions’ blind spot, it’s small business. Given the 30.2 million small businesses in the United States, financial institutions are ...
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Gaining Perspective
Banks' complex B2B payments opens the door for fintechs
As we established in our last blog and PaymentsSource byline, business owners find that setting up bank accounts is often tedious and time consuming. Although businesses trust ...
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Supporting Small Business
Cash flow management kills small businesses, but financial institutions have a cure.
The leading cause of death for small businesses is lack of cash flow. In fact, a U.S. Bank study reports82 percent of these businesses fail for this exact reason. The good news ...